Frequently Asked Questions
Welcome to Our Stories PR's FAQ page, where we aim to provide answers to common questions about our products and services. If you have a question that isn't answered here, please don't hesitate to contact us for further assistance.
General Questions:
What is Our Stories PR?
Our Stories PR is a creative platform that designs products inspired by the rich history of Puerto Rico. Our goal is to tell untold stories and foster a deeper connection with our heritage.
How can I contact Our Stories PR?
You can reach us at concierge@ourstoriespr.com.
You can also connect with us on Instagram and Facebook by sending us a direct message.
What are your business hours?
We operate Monday through Friday from 9:00 AM to 5:00 PM (local time).
Products and Descriptions:
What products does Our Stories PR offer?
We offer a unique range of products, including:
Bucket Hat: Made of 100% cotton twill eco-friendly material with our embroidered design.
Stickers: Premium stickers, printed and cut in Mayagüez, Puerto Rico, made from high-quality, water-resistant material.
Tote Bag: A 100% certified organic cotton tote with dual straps, perfect for everyday use.
Mugs: Quality ceramic mugs that are dishwasher and microwave-safe, holding 11oz.
Playing Cards: Featuring historical figures with packaging that reveals fun facts. A standard deck for various card games.
Puzzles: Digitally printed puzzles with vibrant colors, available in 252 and 520-piece options. Can be used as wall decor.
What payment methods do you accept?
We accept the following payment methods: Credit Card, Paypal, Stripe, Apple Pay, and Afterpay.
Shipping and Delivery:
How long does shipping take?
We strive to process your order within 3 business days. Orders are shipped using USPS Priority Mail, with estimated delivery times of 1-3 business days, depending on your location. Please note that shipping timeframes are estimates and cannot be guaranteed.
Returns and Exchanges:
How do I return or exchange an item?
If you'd like to return or exchange an item, please contact us at concierge@ourstoriespr.com. We will guide you through the process.
What if my product arrives damaged?
If your product arrives damaged, please contact us at concierge@ourstoriespr.com. We will discuss processing a refund or replacing the product, depending on the circumstances.
Is there a cost associated with returns or exchanges for other reasons?
To process a return or exchange for reasons other than damage, you might be required to cover the shipping costs for the return and/or exchange. Contact us at concierge@ourstoriespr.com for assistance.
Technical Support:
For any other questions, how can I reach your team?
For any additional questions or inquiries, please reach out to our team at concierge@ourstoriespr.com.
Privacy and Security:
Is my personal information secure with Our Stories PR?
Yes, we take your privacy seriously. Rest assured that your personal information is handled with the utmost care. For detailed information on how we protect your data, please review our Privacy Policy.
Do you share customer information with third parties?
We prioritize your privacy and do not share customer information with third parties. To learn more about our data handling practices, please read our Privacy Policy.
How is payment information secured during transactions?
We utilize industry-standard security measures to ensure the confidentiality and integrity of your payment information. Our payment processing partners, including Credit Card, Paypal, Stripe, Apple Pay, and Afterpay, adhere to strict security protocols to safeguard your data.
Privacy Policy:
For comprehensive information on how we collect, use, and protect your personal data, please refer to our Privacy Policy. Your privacy is important to us, and we are committed to maintaining the highest standards of data security.
Still Have Questions?
If you have a question that hasn't been addressed here or if you need further clarification on our privacy and security practices, please feel free to contact us. We're here to assist you!